Privacy Policy
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At BrightSteps Solutions, we care about your privacy. We want you to feel confident that your personal information is handled safely and responsibly.
This policy explains what information we collect, how we use it, and your rights.
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1. What Information We Collect
We may collect personal information when you:
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Contact us or use our website
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Book or receive our services
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Complete forms or assessments
This may include:
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Your name, contact details, and date of birth
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Information about your disability, health, or support needs
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NDIS or funding information
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Other information needed to provide you with support
2. How We Use Your Information
We use your information to:
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Provide and manage your support
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Communicate with you about appointments, services, and enquiries
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Keep accurate records
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Comply with legal or regulatory requirements
We do not sell your information or use it for marketing without your consent.
3. Who We Share Information With
We may share information with:
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Other health or support professionals involved in your care (with your permission)
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Your NDIS plan manager or yourself if self-managing your plan
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Regulatory authorities when required by law
4. Keeping Your Information Safe
We take your privacy seriously and keep your information secure by:
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Storing electronic records securely
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Limiting access to authorised staff only
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Handling physical documents confidentially
We keep your information only as long as necessary to provide support and meet legal obligations.
5. Your Rights
You have the right to:
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See the personal information we hold about you
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Ask us to correct any information that is inaccurate
To do this, please contact us at: hello@brightstepssolutions.com
6. Website and Cookies
Our website may use cookies to improve your browsing experience. Cookies do not collect personal information.
7. Questions or Complaints
If you have any questions or concerns about your privacy, please contact us: